A company rarely has the same invoice count every month. OnlineOffice therefore combines a monthly plan with pooled usage across subscribed companies and limited rollover of unused capacity.
What counts
A successfully received or submitted PEPPOL network eInvoice counts toward usage. Creating a draft, PDF, archive XML, or UBL file does not consume the allowance by itself.
Sent and received documents are combined across the billing subscription. An accountant with several client companies therefore sees one pooled report instead of separate credit wallets for every company.
OnlineOffice plans
Starter at €5 monthly includes 50 documents, Standard at €19 monthly includes 500, and Enterprise at €100 monthly includes 1,500 sent and received PEPPOL documents combined. Enterprise is also available at €1,200 yearly; its allowance still renews monthly rather than providing 18,000 documents upfront.
If the published plans do not fit, a personalized offer can cover a volume between them, such as 1,000 documents, or a higher volume. Price and terms are agreed separately and are not automatically interpolated from the public plans.
How the 12-month rollover works
The unused part of the base monthly allowance can roll over, but the reserve never exceeds one full monthly allowance. Each carried portion remains valid for up to 12 months. One-time monthly top-ups do not roll over.
Example: a Starter customer uses 20 of 50 documents in one month, allowing 30 to enter the reserve. If the next month needs 55 documents, 50 come from the new allowance and 5 from the reserve without an automatic surcharge.
Warnings and exhausted allowance
The workspace warns at about 80% of available volume and shows sent, received, reserved and remaining documents, monthly history, reset date, and the nearest carried-volume expiry.
After the plan, reserve, monthly top-ups, and any explicit grace are exhausted, only new outbound submissions pause. OnlineOffice continues receiving and recording incoming eInvoices. Exceeding the allowance also does not create a hidden automatic charge.
Held issued invoices are not all sent without review when volume renews. The user chooses which documents to release or enables automatic sending after renewal for selected documents.
Who can see usage
An authorized user sees current usage and the monthly report in the signed-in workspace. Separate reports appear when the user works with companies belonging to different billing subscriptions, so different payers are not mixed.
After agreement, an administrator can add a monthly top-up or time-limited grace. The change is audited, does not rewrite processed-document history, and does not by itself prove payment.
FAQ
Does receiving stop when the allowance is exhausted?
No. New outbound submissions pause, while incoming PEPPOL eInvoices continue to be received and recorded.
Can I save unused volume for a full year?
Yes, with two limits: the reserve is capped at one monthly allowance and each carried portion lasts up to 12 months.
Does Founding Pro include PEPPOL volume?
No. Founding Pro covers core non-AI features through a one-time licence. PEPPOL network volume requires a separate recurring plan or personalized agreement.
Is peppol einvoice pricing: plans, allowances, and rollover legal or accounting advice?
No. OnlineOffice provides working tools and materials. Important outputs should be reviewed against the specific situation.