Frequently Asked Questions

Public PDF and image tools work without an account. An account is needed for workspace, invoices, archive, and paid workflows.

Yes. The workspace supports issuing companies and a shared customer address book.

QR payment needs valid IBAN, amount, currency, and payment identification. If IBAN is missing or invalid, the system should warn the user.

The user uploads a DOCX template with placeholders and Excel/CSV data. Each row creates its own document or package.

Yes. Monthly reports should be available as PDF and XLSX by vehicle, driver, and month.

No. A route is recorded only when explicitly enabled or when the user starts a trip. Ignored detection should not store a detailed route.

Yes. The user can select a vehicle, tap start, end the trip, and add purpose, client, or project.

Route point retention should be configurable, typically 30 to 60 days. After expiry, only the accounting trip summary remains.

Yes. The employee can request a correction and the manager approves or rejects it. Changes are recorded in audit logs.

No. Smart Presence should store only workplace enter/exit events during active work windows.

Not as a default purpose. OnlineOffice is not meant to be a live employee tracking tool. Attendance works with event evidence.

It should not be collected outside active work windows, during vacation, sick leave, public holiday, or approved absence.

Yes. Employees should see attendance events, suggestions, and the option to request corrections.

Yes. The module should be enabled according to workspace settings and device system permissions.

An audit trail is the history of important actions: who changed what, when, and on which document, invoice, or process.

Approvals block sensitive actions, such as invoices over a threshold or bank account changes, until an authorised person confirms them.

Yes, if the app uses location. The privacy policy and in-app disclosure should match actual app behaviour.

An add-on can unlock a specific module on top of a plan, such as Control Center. Price and limits should be shown in pricing.

In Slovakia, accounting and tax documents are typically handled with a 10-year retention period. OnlineOffice therefore designs longer retention for invoices, XML/e-invoice outputs, audit events, and evidence packages; the exact setting should be confirmed by the customer with their accountant or tax adviser.

Yes, where it is needed for a selected process such as onboarding, contract changes, attendance, or offboarding. The recommended principle is minimisation: store only necessary fields, restrict access by role, audit changes, and archive people who are no longer active.

No. Packs are working templates and control materials for Slovak processes. Before signing or using them with an employee, client, or authority, an authorised person should review them against the specific situation.

Only for enabled modules that need it: Smart Presence for workplace geofence enter/exit events or Smart Trips during a clearly active trip mode. The app must not secretly collect location outside configured windows, absences, or disabled modules.